Terms & Conditions
Terms & Conditions
BY REGISTERING FOR AND USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL POLICIES AND GUIDELINES INCORPORATED BY REFERENCE. READ THESE TERMS CAREFULLY BEFORE ACCESSING THIS SERVICE OR THE SITE, OR CLICK-ACCEPTING THESE TERMS WHEN REGISTERING TO USE THE SERVICES. THESE TERMS HAVE LEGAL CONSEQUENCES AND WILL AFFECT YOUR LEGAL RIGHTS. BY AGREEING TO THESE TERMS, YOU ARE WAIVING YOUR RIGHT TO SUE IN COURT, YOUR RIGHT TO A TRIAL BY JURY, AND YOUR RIGHT TO BRING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING AGAINST OUSLET. AS USED IN THESE TERMS, THE SITE MEANS THE ENTIRETY OF THIS WEBSITE AND MOBILE APPLICATIONS INCLUDING, BUT NOT LIMITED TO, ALL CONTENT, SERVICES, INFORMATION, AND ANY PORTIONS THEREOF. THE OUSLET SERVICES ARE ANY SERVICES OFFERED OR PROVIDED BY OUSLET AND THE SERVICES AND THE SITE ARE COLLECTIVELY REFERRED TO AS THE SERVICES. BY BUYING OR BIDDING FOR PRODUCTS OR BY OTHER USE OF THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THESE TERMS, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS. THE OUSLET SERVICES ARE OFFERED AND MAY ONLY BE USED BY PERSONS OVER THE AGE OF 18. BY USING THE SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE OVER THE AGE OF 18, YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH OUSLET, AND THAT YOU MEET ALL OF THE ELIGIBILITY REQUIREMENTS DESCRIBED IN THESE TERMS. YOU MAY NOT ORDER, BID, PURCHASE, OR OBTAIN PRODUCTS OR SERVICES THROUGH THE SERVICES IF YOU (I) DO NOT AGREE TO THESE TERMS, (II) ARE NOT THE OLDER OF AT LEAST 18 YEARS OF AGE OR LEGAL AGE TO FORM A BINDING CONTRACT WITH OUSLET, OR (III) ARE PROHIBITED FROM ACCESSING OR USING THE SERVICES' CONTENTS OR GOODS BY APPLICABLE LAW.
Ouslet will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period. From time to time, Ouslet may restrict access to some or all parts of the Services to users, including registered users. You are solely responsible for your spending, bidding, and purchasing when using the Services. Ouslet is not responsible or liable for your bidding or spending on Ouslet or through any of the Services. Furthermore, you are solely responsible for, and Ouslet is not responsible for and shall not be liable for, any items that you bid on or purchase through the Services. It is your sole responsibility to only purchase items that you have fully read the product descriptions of and are familiar with. You are solely responsible for your purChanges to these Terms Ouslet reserves the right to withdraw, change, or modify these Terms, the Services, or any policy or guideline related to the Services, at any time and from time-to-time in its sole discretion, without notice. Any changes will be effective upon posting of the revisions on the Site and it is your responsibility to check these Terms each time before using the Services so you are aware of any changes, as they are binding on you. Your continued use of this Site and the Services following our posting of them will constitute your acceptance of such changes.
IF YOU DO NOT AGREE TO THESE TERMS OR ANY MODIFICATION, DO NOT REGISTER OR CONTINUE TO USE THE SERVICES.
Eligibility Ouslet reserves the right to restrict availability of auctions and delivery of items based on the country of the user. The country of the user is identified based on their IP address. The user is responsible for notifying Ouslet at firstname.lastname@example.org in case of their country of residence is identified incorrectly. Items purchased does not deliver to PO Boxes. Contractual Obligations The auction process is a method in which the Site solicits offers from buyers for the sale of products. By submitting bids, you are making a legal offer to buy the product. Once a bid is accepted, a contract is created between the buyer and the Site for the sale and purchase of the product in accordance with the terms disclosed at the time of the auction. By using the Services and bidding on a product, or by using the 'Buy It Now' function, you agree to complete the transaction as described and fulfill any and all contractual obligations. Access to Systems You are prohibited from violating or attempting to violate the security of the Services, including, without limitation: (i) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (iii) accessing or using the Services or any portion thereof without authorization, in violation of these Terms or in violation of applicable law. You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the Site. You agree not to interfere with the Site, Services, or any transaction and agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any activity being conducted on or through the Services. You agree not to impose any unreasonably or disproportionately large load on Ouslet systems or facilities. You agree not to put any material on the Site that contains any viruses, Trojan horses, worms, time bombs, cancelbots or any other computer programming routines that may damage, interfere with, surreptitiously intercept or expropriate any system, data or personal information. Violations of system or network security may result in civil or criminal liability. Ouslet will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
Bidding Each Ouslet bid (a "Bid") is a limited, non-transferable, 30 days license to place one bid on a Ouslet auction. Bids have no monetary value; are not credited against the purchase price of products purchased on the Site; and may not be exchanged for money or any items of monetary value. Fraud and Other Restricted Behavior You acknowledge that in order to maintain fair and honest auctions, Ouslet retains the right to monitor and enforce any fraudulent or malicious activity on the Site. You acknowledge that you have read what these activities include, but are not limited to, in these Terms, the "House Rules" policy, and you agree not to engage in any of these, or any other fraudulent or malicious activities. As stated herein, Ouslet reserves the right to temporarily or permanently suspend any user account engaged or suspected to engage in any such activities.
Ouslet reserves the right to limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, resellers, distributors and others who violate these Terms. No user may permit or assist others to use the Services for any purpose other than that for which they are intended. A user shall not permit or assist others to abuse or fraudulently use the Services, including but not limited to the following: Obtaining or attempting to obtain service by any fraudulent means or device with intent to avoid payment; Accessing, altering, or destroying any information of another Ouslet user by any fraudulent means or device, or attempting to do so; or Using Services so as to interfere with the use of Ouslet network by other users or authorized users, intentionally or not; or in violation of the law or in aid of any unlawful act. Each user acknowledges that Ouslet network may only be used for lawful purposes. Ouslet reserves the right to monitor all network activity. While using Ouslet, each user agrees to refrain from the following prohibited acts: Infringing upon the intellectual property of Ouslet, establishing a competing site, or otherwise copying or using the data on the Site for any reason other than bidding on products. Manipulate the bidding process by placing fictitious bids, colluding with other parties to create the illusion of volume ('marking the close' or 'painting the tape'), or engaging in any other disingenuous or fraudulent activity that undermines the integrity of the online market; Breaching Ouslet policies; Attempting to harvest or otherwise collect information about users, including email addresses; Attempting to upload or download any computer virus; Attempting to transmit via email any unsolicited advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of email solicitation to other users; Attempting to communicate with other users to promote or provide instructional information about illegal activities, promote physical harm, or injury against any users. Viewing and/or downloading or uploading pornographic pictures or stories. Attempting to attack other people's internet connections, Web Sites or computers, or damage or deface anyone else's Web Site.
Passwords/Equipment You may not disclose your username and password to any third party and you agree that you are solely responsible for any use of or action taken under your account. Your password may be used only to access and use the Services. If your user credentials or password is compromised or otherwise disclosed, you must notify Ouslet and change your password immediately in order to minimize your risk of loss. You are responsible for providing and maintaining all equipment necessary to use the Services, including, without limitation, computer hardware and software, modems, network or Wi-Fi connections and telephone service. Further, you are solely responsible for (a) maintaining the security of your personal information, including, without limitation, account and login information, passwords, and financial information; (b) all telephone and toll charges which may apply to your account depending on your location; and (c) any other charges resulting from the use of your account. Investigation of Violations We may investigate any violation of these Terms, our policies or guidelines, or any other complaints and take any action that we deem appropriate and reasonable under the circumstance to protect our systems, facilities, users and/or third parties. Our actions may include, but are not limited to, issuing warnings, suspension or termination of the Services or any user accounts, and/or removal of or disabling access to content hosted on Ouslet systems.
We reserve the right and have absolute discretion to remove or disable access, screen, or edit any content that violates these provisions or is otherwise objectionable. Ouslet also reserves the right to report any activity that it suspects violates any law or regulation to appropriate law enforcement officials.
License By using the Services and submitting any information or materials to Ouslet ("Licensed Materials"), you hereby grant us a non-exclusive, worldwide, royalty-free, irrevocable, and sublicensable right to use, reproduce, modify, display, and distribute the Licensed Materials, in any existing or future media, known or unknown. Any Licensed Materials you provide to Ouslet will be considered non-confidential and non-proprietary. You agree not to use the Services to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms, including the Content Standards set forth below. You acknowledge and warrant that you have the right and authority to provide such license to Ouslet. You understand and acknowledge that you are responsible for any Licensed Materials you submit or contribute, and you, not Ouslet, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. Ouslet is not responsible, or liable to any third party, for the content or accuracy of any Licensed Materials posted by you or any other user of the Services.
Ouslet has the right to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy. You understand and agree that Ouslet or its licensors hold all right, title, and interest to the Services and all intellectual property, material, content, and features provided through the Services, and the design, selection, and arrangement thereof. The foregoing applies regardless of (i) the form of intellectual property, (ii) how it was provided to you, or (iii) your geolocation. You understand and agree that you may only use the content available provided to you through the Services, unless otherwise expressly provided by Ouslet. You may not conduct the following activities through the Services: (a) any resale or commercial use of the Site or Services, (b) the collection and use of any e-mail or user information, ratings, or listings; (c) making derivative uses of the Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods. You agree not to make use of any other users' information other than as necessary to participate in the Site and to complete any transaction in which you are involved. Specifically, you agree that with respect to any information disclosed to you by Ouslet regarding another user of the Services, you only will use such information, unless otherwise authorized, (a) to complete transactions originating from the Site, including the use of third-party services, (b) for communications with us, or (c) as permitted by the corresponding user identified in such information. You agree not to disclose any user information disclosed to you by Ouslet except as provided by these Terms or with our written consent. You further agree not to use any information accessible from the Site for purposes of solicitation, advertisement, or spamming, or which is harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
Registration with Ouslet for Use To use the Services, you must first register for an online user account, consisting of a username, password, credit card information, billing address, and other information as may be required by Ouslet. During the registration process, the user must choose a username. The username may not offend common decency or infringe upon the rights of third parties. The username may also not be misleading in any way or, in Ouslet judgment, closely resemble the identity of an existing user. It is a condition of your use of the Services that all the information you provide through the Services is correct, current, and complete. You agree to maintain and promptly update your user account information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or Ouslet has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Ouslet may suspend or terminate your account or access to the Services. If you abuse your user account, whether it harms a third party or Ouslet, you may be disqualified and, if applicable, Ouslet may notify applicable authorities of the possibility of a crime.
ACCOUNTS AUTHORIZED TO USE THE SERVICES CANNOT BE TRANSFERRED OR USED BY ANYONE OTHER THAN THE AUTHORIZED ACCOUNT HOLDER. USE OF THIS ACCOUNT BY A PERSON OR PERSONS NOT AUTHORIZED BY OUSLET IS STRICTLY PROHIBITED.
Ouslet reserves the right to at any time temporarily or permanently disqualify a user for violating these Terms. Users will be disqualified when, in Ouslet reasonable opinion, a user has violated any law, regulation or equitable interest in favor of a third party, such as protecting users and the Service from manipulation. Examples of the foregoing include, but are not limited to, (i) honoring bids of users who have not paid for the Bids, (ii) the use of unauthorized bidding software, or (iii) establishing several user accounts for the same person. Moreover, Ouslet reserves the right to cancel unauthorized Ouslet accounts or accounts that have been inactive. Each user agrees not to hold Ouslet responsible for any loss incurred as a result of such action.
Bid Purchasing for Online Bidding / Payment All prices are quoted and payments processed in United States dollars. The user is responsible for conversion rates and fees which may occur in case of a currency conversion done by their bank or payment processor. Bidding, Buying & Paying Policies You are responsible for reading the full item listing before making a bid or commitment to buy. Your account must contain accurate and up to date contact information. You must pay for any items you commit to buy. This includes items you win through auction-style listings and accepted offers, as well as store items which you commit to purchase, and items which you commit to buy through any other selling format we make available. Only place bids on items which you intend to buy. You can't bid on your own item. We call this shill bidding and it not only violates our policies, it's against the law in many places. Additionally, if you know the seller, you can't bid on the item with the intent to increase its price or desirability artificially; or to artificially inflate the member's feedback. This rule applies to family, friends, roommates, employees, and online connections. You can only retract a bid under specific circumstances. For example, if you meant to bid $10.00 but accidentally bid $1,000.00, you can retract the bid. Even then, you need to bid the amount you originally intended immediately. Never use bid retraction to manipulate the bidding process. Bid manipulation is unfair, and it has serious consequences. Make sure that you read the listing description before you bid. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale. Only bid on or buy an item if you can meet the requirements described in the listing. If you bid on an item and you don't meet the seller's requirements, we consider that unwelcome and malicious buying. You enter into a legally binding contract to purchase an item when you commit to buy an item or if you have the winning bid (or your bid is otherwise accepted). While all bids, as well as purchases of any form, made on this website, are intended to be binding by both the buyer and seller, if we believe, at our sole discretion, that a significant error has been made (including in the pricing of an item), due to an issue of any sort, the transaction is not binding until the seller ships the item to the buyer (regardless of payment). Note that we do not transfer legal ownership of items from the seller to the buyer. You can't offer to buy items outside of Ouslet.
Sellers must follow the same rule, so if a seller offers to sell you something outside of Ouslet, don't accept the offer. If you buy an item from a seller in another country, you can't ask the seller to mark the item as a gift in the customs declaration. This is illegal, and against our policies. Unreasonable Buyer Requests Making unreasonable requests. When you bid on or buy an item, you accept the seller's terms as set out in the listing, provided the listing complies with our listing policies. You are entitled to expect that the seller will do what they've said with regards to shipping, payments,and item returns. We know that exceptional circumstances occur, and we allow you to make reasonable and limited requests. However, we do not require sellers to fulfill requests which are outside of their terms. REASONABLE REQUESTS The following actions are allowed by the buyer to ask the seller: Asking to use one of the alternative shipping options specified in the listing. Asking to use a more expensive shipping option to get the item more quickly, and offering to pay the extra shipping cost. Asking the seller if it's acceptable if your payment is briefly delayed due to exceptional circumstances. Asking to return an item according to the seller's return policy. Asking whether a seller will combine shipping for multiple purchases. UNREASONABLE REQUESTS (WHICH WE DO NOT ALLOW) The following actions are prohibited by the buyer to ask the seller: Requesting a transaction be canceled for any reason other than one allowed by our terms. Requesting a change to the shipping method or delivery location, other than those specified in the listing. Requesting a change to the payment method or timing, other than those specified in the listing. Requesting that the price of an item, or an order, be changed after an auction is won, or an offer is accepted. The auction process works using proxy bidding, which ensures that the final price won is only at most one increment above the next highest bidder's bid. In order to keep this process fair for all involved, we prohibit buyers from requesting changes to the amount they pay for an auction item which they have won. Additionally, keep in mind that sellers have no ability to change the price of an item which has been won within the Ouslet system. Requesting a listing be held for you without completing a sale. Requesting a partial refund or discount not covered by the original listing. Requesting additional items or services that are outside of what is contained in the listing. Asking the seller to complete the transaction off Ouslet. As a Seller, if a buyer makes such requests, please point them toward these terms, or alert our team to help inform the buyer on our policies, as well as to review if further action is needed.
Note that we have these policies to help provide a safe, fair, and fun environment for all of our users. If you're having a problem with a Seller Be honest and have good intentions when you try to resolve a transaction problem. See our help section to learn more about what to do if you don't receive an item or it doesn't match the listing description. You can't try to contact other potential buyers to "warn" them about a seller. This is called transaction interference. If you have a concern about a seller's behavior, report it to us and we'll investigate.
International Buying and Selling Many of our Services are accessible to international sellers and buyers. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items. You may restrict international buyers from purchasing your items if you explicitly exclude international shipping from your listings and apply an exclusion list to your listings. You authorize us to use automated tools to translate your Ouslet content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy and availability of any translation are not guaranteed. Seller Policies Prohibited Seller Activities and Actions These Prohibited Seller Activities and Actions are established to maintain a selling platform that is safe for buyers and fair for sellers of both products and services.
Failure to comply with the terms of this policy can result in cancellation of listings, suspension from use of Ouslet tools and reports, and/or the removal of selling privileges. General Guidelines The following guidelines apply to both sellers of products and services. For guidelines specific to products or services, see the information following this section. The default method of payment on our marketplace is PayPal and therefore all Sellers must have a valid PayPal account in good standing in order to be eligible to sell with us. Attempts to divert transactions or buyers: Any attempt to circumvent the established Ouslet sales process or to divert Ouslet users to another website or sales process is prohibited. Specifically, any advertisements, marketing messages (special offers) or "calls to action" that lead, prompt, or encourage Ouslet users to leave the Ouslet website are prohibited.
Inappropriate communications: All communications with buyers (including those sent through the Buyer-Seller Messaging Service and/or email) must be courteous, relevant and appropriate. Unsolicited communications other than as necessary for order fulfillment and related customer support, and communications containing marketing content of any kind (including within otherwise permitted communications) are prohibited. Direct email addresses: Buyers and sellers may communicate with one another via the Buyer-Seller Messaging Service. Buyers and sellers are prohibited from providing or soliciting direct, non-Ouslet-generated email addresses on the Ouslet website or in correspondence through the Buyer-Seller Messaging Service. Operating multiple Seller Central accounts: Operating and maintaining multiple Seller Central accounts is prohibited. If you have a legitimate business need for a second account, you can apply for an exception to this policy by contacting us through our Contact Us page on our website. Product Listing Policies When listing an item with us, you agree to the following: You will list items and post content in appropriate categories or areas. You cannot include links to outside websites where you can purchase items anywhere besides Ouslet, or any personal website (including those which represent your business). This includes hyperlinks and text, images, etc. which instruct users to visit another website. You are not allowed to circumvent fees in any way. You will not cross-merchandise or cross-promote a product within a listing. Buyer's premiums and/or any other arbitrary percentages or fixed/variable fees are prohibited, unless otherwise exempted by Ouslet via written consent. Shipping and Handling charges, including for additional items, are required to be specified using the options we provide. It is not permissible to instruct buyers that they must pay an additional amount for shipping, above the amount automatically calculated using the options we provide, including but not limited to: asking buyers to pay an additional amount based on their total order value. Shipping and Handling charges must be realistic, and are not allowed to be excessive. The amount you are looking to receive for an item must be reflected in the price of the item, and cannot be included within the shipping and handling charge of the item. This same policy applies towards multiple items won by a single buyer, in regards to combined shipping and handling. The definition of excessive is at our discretion, but can usually be obtained using good judgment.
It is not permissible to instruct buyers that they must wait for a custom invoice before paying for a purchase. It is not permissible to instruct buyers that they must meet any minimum or maximum purchase requirements. When selecting an available method of payment, from the options we provide, any additional charges or requirements for using the indicated method of payment are prohibited (for example, indicating a buyer must pay an additional 30 cents if paying by PayPal). All listings and products must offer a specific physical item, a service, or a digitally delivered good. Listings or products that are blank, or that don't offer a specific physical item, service, or digitally delivered good, can be confusing for our users and may increase the risk of fraud. All information contained within a listing must be accurate, not misleading and relevant to the listing. Item titles may only contain information directly relevant to the item itself. Item titles should not include shipping information, promotional words, or words irrelevant to the actual item, such. Additionally, excessive (or non-standard) use of capitalization of words and inappropriate use of punctuation and special characters is strictly prohibited . Item titles cannot include private ids (also known as SKUs, or your own unique product identification numbers). Prices must be realistic. The definition of excessive is at our discretion, but usually only applies to items listed at several times their actual retail value. Numerical Grades (Stamps), and prices based on Numerical Grades (such as SMQ Values), can only be displayed if the item comes with a Graded Certificate from the PSE, PFC or APS. Multiple listings for the same physical item are not allowed (ie: duplicate listings are prohibited). If you have multiple copies of the same type of item, individual listings can be created, but only if each listing contains the actual image of each physical item. If you are using a stock image, instead use the 'Quantity' option when creating your listing to indicate the quantity you have available. For stamps, when using a stock photo, at most two product listings may be created per Country and Catalog Number based on the condition of mint/unused, and used. Creating variants of such listings based on any additional item specifics, including but not limited to: language, catalog type, catalog number variant and/or price is strictly prohibited. The listing of replica stamps is not permitted on our Site. If we receive reports or identify listings that are replicas (whether they purport to be replica or legitimate), we reserve the right to suspend your account. The listing of copies or photos of original postcards is not permitted on our Site. If we receive reports or identify listings that are copies or photos of original postcards (whether they purport to be copies or legitimate), we reserve the right to suspend your account. Authorized reproductions of postcards may be allowed in certain circumstances, if easily identified as authorized reproductions, and with our express written permission. Listings for Pre-Sale items can only be made if the expected date of shipment to the buyer is within 30 days from when the listing ends. If a buyer purchases a pre-sale item and you are unable to ship the item within 30 days, you must offer the buyer a full refund (including shipping and any other costs). Any listing, which does not conform to the above policies, may be ended at any time. Fees will not be refunded on any listing that is ended due to listing policy violations.
The above listing policies also apply to all forum posts, internal messages and other forms of communication (wherever applicable). Product Listing - Image Policies Images are one of the most important parts of your listing because they allow potential buyers to see the item's exact condition, and help them decide whether to bid or buy. Additionally, when listing an image in a product listing with us, you agree to the following: Images must accurately represent the item. Images may only feature the specific item for sale. Images must not include any borders. Images must not include any added text, artwork or marketing material. Images must not include any watermarks of any type. Images must be oriented correctly. Images must be cropped such that the product fills at least 90% of the image. Placeholder images, and images used to convey messages are not allowed. By listing a product image, it is assumed that the image is of the exact item the buyer will receive. If the image is only meant to serve as an example (ie: a “stock photo”), this must be explicitly and clearly stated at the top of the description. For stamps and postcards, if a stock photo is used, it must show either an unused or used depiction of the product which corresponds to the condition of the product listing. Any image used as a stock photo may only be used on at most one product listing. This includes the physical item depicted in the image (ie: it is not permissible to crop or otherwise alter an image of a stock photo to create a “different” stock photo).
Ending an Auction Early When you choose to end a listing early, buyers may be disappointed. If you regularly end listings early, your account may be subject to account restrictions and other consequences. However, we understand that sometimes you may have a good reason to end a listing early. If the item is lost, broken, or otherwise no longer available for sale; as soon as you notice a problem, try to end the listing. If you made a mistake when creating the listing; consider revising the listing or adding a note to the item's description, rather than ending it. If you can't revise the listing, try to end the listing. Note that your ability to end a listing early depends on the amount of time remaining in the listing and whether the listing has received any bids. If you want to change or improve your listing, consider revising your listing instead. Sellers aren't allowed to cancel bids and end listings early in order to avoid selling an item that did not meet a desired sale price.
International Sellers If you are registering to sell from a country outside of the United States, there are important steps you must take before you begin selling on Ouslet. The following steps ensure a great experience for you and for customers: You must accurately state the 'shipping from' country in your Ouslet seller profile for display to customers. You will be responsible for assuring that you will meet the shipping expectations for all orders you receive.
Feedback Policies Item Specific. Feedback must be specific to each individual listing. For example, if there is an issue with one listing, out of an order of ten listings, neutral or negative feedback can only be left for the one listing, not all ten.
Feedback Extortion. Buyers are not allowed to use threats of neutral or negative feedback to get something that wasn't part of the original listings, and sellers can't demand positive feedback from buyers.
Feedback Manipulation. Members can not exchange feedback solely for the purpose of increasing feedback scores, or enhancing their reputation on our site.
Feedback in Seller Terms and Conditions. Sellers are not allowed to include terms and conditions in a listing that limit or restrict the buyer from leaving feedback.
Retaliatory Feedback. If a member leaves legitimate neutral or negative feedback against another member, the member can not leave simply neutral or negative feedback in return as a response.
Changing Feedback In general, once feedback is left, it can not be changed. Feedback is an important part of the Ouslet platform, and as such, we take the feedback system very seriously. In particular, this means that even if a member disagrees with feedback they have received, in order to keep the system fair and transparent, there is only a very limited set of circumstances in which we can update or remove feedback left for our members. In general, we can only update or remove feedback in the following set of limited circumstances, and only at our sole discretion on a case-by-case basis: A clear mistake. For example, a member left feedback with the text “Smooth Transaction, No Problems”, but accidentally checked of the negative feedback box. A member requests to withdraw feedback within 30 days. Specifically, if neutral or negative feedback was left due to an issue with the transaction, which was subsequently resolved, the poster may request to withdraw their feedback within 30 days of the original transaction. Failure to read a clear item description. In the case where a buyer has left neutral or negative feedback, but their comment shows a clear failure to read the item description (which in itself must be clear and unambiguous), the Seller may request the feedback be reviewed for removal. An example of this would be if a listing was for a “Used” item, and the feedback left is a complaint that the item is “Used”. Please keep in mind that feedback can not be changed or updated in any other circumstances, including, but not limited to the following: A buyer believes that the item was not described accurately (excluding with in the case of “Failure to read a clear item description.”) A buyer left neutral or negative feedback because there was an issue with an order, even if the Seller has subsequently resolved the issue, and/or refunded the buyer. With that in mind, we of course encourage all members to work out any issues before leaving feedback.
Fees Policies The fees we charge for using our Services are listed on our For buyers / For sellers page. We may change our seller fees from time to time by posting the changes on the Ouslet site 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees. Note that we charge a final value fee when your item or relisted item sells, or if we determine that you intended to complete a sale outside of Ouslet. You must have a valid payment method registered. You are responsible for the accuracy of the information provided for your bank transfer. For security reasons, all amounts from the sale of the product are held in Ouslet account. After receiving of the withdraw request, the required amount is transferred to the seller's account. The taxes on the sale of the product is automatically calculated and added to the price of the product. This sales tax is paid to the State of Illinois. In general, all fees are non-refundable. Community Forum Policies Respect all members and their posts, including the privacy and personal information of others. Act positively and encourage others. Don’t be rude or snarky. Be helpful. Offer constructive criticism or voice a dissenting opinion, but don’t be mean or disrespectful. Be honest and transparent. Post as yourself and not with a fake identity. No badgering - writing hostile or insulting messages aimed at other users for their views, comments, status as a member on the site, or any other reason. If you disagree with another member's opinions, you're welcome to share your own view, but please be polite and respectful - don't let things get personal. No spamming - the creation of posts which may be viewed as advertisements for any entity or services outside of the Ouslet platforms. We also ask that you: Do not post material that is hateful or mean towards race, religion, sex, or any other offensive nature. Do not post lewd or offensive content, or links to lewd or offensive content. Do not post any personal information about you or anyone else. It is generally not appropriate to tell other members what they should, or should not be posting. Additionally, please note that our Feedback system is an important part of the Ouslet community, and the appropriate place to discuss issues with specific transactions.
Topics and posts which do not comply with our guidelines will generally be removed, without warning, and with or without an explanation. Note: We reserve the right to edit or remove any content or post within our forums, and/or ban (temporarily or permanently) any member from our forums. ADDITIONAL CONDITIONS Ouslet reserves the right to cancel, suspend and/or modify the Promotion, or any part of it or the payment of any Rewards amounts, if any fraud, technical failures, gaming, human error or any other factor impairs the integrity or proper functioning of the Promotion, as determined by Ouslet in its sole discretion. Ouslet reserves the right, in its sole discretion, to disqualify or suspend payments to any individual it finds, or reasonably suspects, to be tampering with the operation of the Promotion or to be acting in violation of the Promotion Terms of this or any other promotion or in an unethical, dishonest, deceptive or disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the Promotion may be in violation of criminal and civil law, and, should such an attempt be made, Ouslet reserves the right to seek damages from any such person to the fullest extent permitted by law. Ouslet’s failure to enforce any term of these Promotion Terms shall not constitute a waiver of that provision. Use of any automated system to participate is prohibited and will result in disqualification. In the event of any dispute as to the qualification of potential recipients of a Reward, the authorized account holder of the email address used to register will be deemed the qualified recipient. The “authorized account holder” is the natural person assigned an email address by an Internet access provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address. Each potential recipient of Rewards may be required to show proof of being an authorized account holder. PROMOTIONS DISCLAIMER THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR: (1) ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY YOU, TYPOGRAPHIC ERRORS OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE PROMOTION; (2) TECHNICAL FAILURES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN PHONE LINES OR NETWORK HARDWARE OR SOFTWARE; (3) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE PROMOTION; (4) TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE ADMINISTRATION OF THE PROMOTION; OR (5) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY WHICH MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM YOUR PARTICIPATION IN THE PROMOTION OR RECEIPT OR USE OR MISUSE OF ANY REWARDS. IF FOR ANY REASON YOUR ONLINE PURCHASE IS NOT RECORDED, ERRONEOUSLY DELETED, LOST, OR OTHERWISE DESTROYED OR CORRUPTED, YOUR SOLE REMEDY IS TO COMPLETE ANOTHER PURCHASE DURING THE PROMOTION.
Contact Authorization to Contact You; Recording Calls. Ouslet may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. Ouslet may share your telephone number with its authorized service providers as stated in our User Privacy Notice. These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by Ouslet to carry out the purposes we have identified above. Ouslet may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with Ouslet or its agents for quality control and training purposes or for its own protection.
Privacy of Others; Marketing If Ouslet provides you with information about another user, you agree you will use the information only for the purposes it is provided to you. You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to the Services. Additionally, you may not use information for marketing purposes outside of the Services, via electronic or other means, unless you obtain the consent of the specific user to do so. Disputes with Other Users Release If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
Disputes with Ouslet PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND OUSLET HAVE AGAINST EACH OTHER ARE RESOLVED. You and Ouslet agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of the Ouslet User Agreement, your use of or access to the Services, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section. Applicable Law You agree that, except to the extent inconsistent with or preempted by federal law, the laws of the State of Illinois, without regard to principles of conflict of laws, will govern the User Agreement and any claim or dispute that has arisen or may arise between you and Ouslet, except as otherwise stated in the User Agreement. Agreement to Arbitrate You and Ouslet agree that any and all disputes or claims that have arisen or may arise between you and Ouslet relating in any way to or arising out of this or previous versions of the User Agreement, your use of or access to Ouslet Services, or any products or services sold, offered, or purchased through Ouslet shall be resolved exclusively through final and binding arbitration, rather than in court. Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate. Prohibition of Class and Representative Actions and Non-Individualized Relief YOU AND OUSLET AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND OUSLET AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS. Arbitration Procedures Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of the User Agreement as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief"), shall be for a court of competent jurisdiction to decide. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Consumer Arbitration Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA's rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. The use of the word "arbitrator" in this provision shall not be construed to prohibit more than one arbitrator from presiding over an arbitration: rather, the AAA's rules will govern the number of arbitrators that may preside over an arbitration conducted under this Agreement to Arbitrate. A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute ("Notice"). The Notice to Ouslet should be sent to our address found in the Contact Us section of our website. Ouslet will send any Notice to you to the physical address we have on file associated with your Ouslet account; it is your responsibility to keep your physical address up to date. All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought. If you and Ouslet are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or Ouslet may initiate arbitration proceedings. A form for initiating arbitration proceedings is available on the AAA's site at www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You may send a copy to Ouslet at our address found in the Contact Us section of our website. In the event Ouslet initiates an arbitration against you, it will send a copy of the completed form to the physical address we have on file associated with your Ouslet account. Any settlement offer made by you or Ouslet shall not be disclosed to the arbitrator. The arbitration hearing shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or Ouslet may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and Ouslet subject to the arbitrator's discretion to require an in-person hearing, if the circumstances warrant. In cases where an in-person hearing is held, you and/or Ouslet may attend by telephone, unless the arbitrator requires otherwise. Costs of Arbitration Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, unless otherwise stated in this Agreement to Arbitrate. If the value of the relief sought is $10,000 or less, at your request, Ouslet will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for payment of fees by Ouslet should be submitted by mail to the AAA along with your Demand for Arbitration and Ouslet will make arrangements to pay all necessary fees directly to the AAA. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse Ouslet for all fees associated with the arbitration paid by Ouslet on your behalf that you otherwise would be obligated to pay under the AAA's rules. Severability With the exception of any of the provisions in Section 1 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief"), if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides that any of the provisions in Section 1 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief") is invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void. The remainder of the Agreement and its Legal Disputes Section will continue to apply. Future Amendments to the Agreement to Arbitrate Notwithstanding any provision in the User Agreement to the contrary, you and we agree that if we make any amendment to this Agreement to Arbitrate (other than an amendment to any notice address or site link provided herein) in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Ouslet prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and Ouslet. We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on our website at least 30 days before the effective date of the amendments and by providing notice through the Ouslet Message Center and/or by email. If you do not agree to these amended terms, you may close your account within the 30 day period and you will not be bound by the amended terms. Judicial Forum for Legal Disputes Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and Ouslet must be resolved exclusively by a state or federal court located in Illinois. You and Ouslet agree to submit to the personal jurisdiction of the courts located within Illinois for the purpose of litigating all such claims or disputes. Changes to the Terms We may update these Terms from time to time. Changes are effective upon the posting of the changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms. You are responsible for becoming familiar with any changes. In the event that we believe the changes to our terms are material, we may highlight these changes to you by sending you an email or notification about the changes.
Some Finer Legal Points The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and Ouslet regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement. We may assign any of our rights and obligations under the Terms. Headings are for reference purposes only and do not limit the scope or extent of such Section.